Free domestic standard shipping on orders +$100
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Shortly after your order has been placed, you will receive a confirmation e-mail acknowledging that we have received your order; details regarding your order will also be provided. All purchases of $100.00 (CAD) or more, pre-tax, will receive free domestic shipping. If your purchase is under $100.00 (CAD), pre-tax, domestic shipping rates will apply (please see the FAQ section of this website for more information).
Expected delivery time is between 7-10 business days with standard shipping and 4-6 days with express shipping. Please allow additional time for shipments to territories and more remote locations.
Once your order has been shipped, we will send you an e-mail with the associated tracking number. The e-mail will provide a link, for you to follow, that will take you to Vince Camuto’s carrier’s website, where details of your shipment will be provided. Additionally, you can track your order by clicking Track My Order and entering your order number and last name.
In the event that you are not completely satisfied with your order, within 30 days from your purchase date, you can exchange or return the good(s) for a full refund. Please note that returns must be unworn, undamaged, in the same state that you received them, and in the original packaging. If you decide to return the good(s), please follow the procedure outlined below:
1. Please pack the item(s) with a printed copy of your order confirmation in the original shoe or boot box, place in a carton, and seal with packing tape.
2. Print and complete a return label from the My Account section of the Vince Camuto website and stick the return label onto the carton.
3. Call 1-888-815-7463 to schedule a pick-up for the item(s) or visit Purolator.com to find the closest drop-off location. Please keep in mind that returns are subject to a $5.00 pick-up fee per item.